Orders are processed within 1–3 business days. After processing, standard shipping usually takes 8–12 business days, depending on your location. Once your order ships, you will receive a tracking number to monitor the delivery.

Yes, Shifaa Skin Care ships worldwide. Delivery times may vary depending on the destination country and local shipping conditions.

After your order is shipped, you will receive a confirmation email with a tracking link. You can also track your order anytime using the Track Your Order page on our website.

We offer a 60-day money-back guarantee. If you are not satisfied with your purchase, please contact us within 60 days of receiving your order, and our team will assist you with a refund or resolution.

To request a refund, please email our support team with your order number and the reason for your return. Our customer service team will guide you through the next steps of the refund process.

We accept major payment methods including Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay for secure and convenient checkout.

Yes. Shifaa Skin Care products are halal certified and formulated without alcohol, pork derivatives, or any haram ingredients.

Our formulas are unscented and made with minimal, skin-nourishing ingredients. However, we always recommend performing a patch test before full use, especially for sensitive skin.

If your order has not yet been shipped, please contact us as soon as possible and we will do our best to assist you. Once an order has shipped, it cannot be modified or canceled.

You can reach our support team anytime via email. We aim to respond to all inquiries within 24–48 business hours.